Industries / Retail and hospitality
Insurance for retail and hospitality
Every customer through the door is a liability exposure.
Property, liability and employees' compensation for retailers, restaurant groups and hotels.
New South Sea for retail and hospitality
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- Clients in this sector
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- Lines placed per client, median
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- Premium placed, HKD
01 Exposures
Named risks
Each risk, what it costs when it happens, and how the programme may respond.
Customer injury
Slips, falls and food-related claims from the public are the most frequent liability losses in the sector.
Public liability with limits set by footfall and lease requirements.
Fire and water damage
Kitchens and shared building services cause losses that close a site for weeks.
Property and business interruption with an indemnity period sized to refit time.
Staff injury
Kitchen and warehouse roles carry the highest Cap. 282 claim frequency.
Employees' compensation priced on payroll by role, with return-to-work support.
Lease obligations
Landlords require specific limits and named interests. The policy must match each lease.
Policies that name landlords' interests and match each lease's limits.
02 The programme
Typical insurance programme
The final structure depends on your contracts, sites and balance sheet. This is where the review starts.
- Property and business interruptionThe sum insured is a number you choose. The indemnity period is a decision you make.Line detail
- Public and products liabilityLimits are bought for the worst claim, not the average one.Line detail
- Employees' compensationCompulsory does not mean standard.Line detail
- Crime and fidelityMost losses come from inside the company or from an email that looks like it did.Line detail
03 How we work
How we work
- 01ReviewStart with the exposures, not last year's schedule.
- 02PrepareThe underwriting file is the submission.
- 03MarketSelected markets, not a circulated list.
- 04BindThe policy is checked against the quote.
- 05ClaimsA named claims contact from the first notice.
“[Client quote, two sentences at most, on a renewal or claim New South Sea handled.]”
Questions
Can one policy cover all our outlets?
Yes. A single programme with a schedule of locations is simpler to manage and usually costs less than separate policies.
Are we covered if the mall closes?
Only with a denial of access extension. Its trigger and limit should be checked against how your sites are accessed.
Does business interruption cover a typhoon closure?
Only if the closure follows insured damage or the wording includes a specific extension. Most policies need one.
Ready when you are
Send us the risk the last broker could not place.
Direct line[enquiries email]Monday to Friday, 9:00 to 18:00 HKT